validus management consultancy UK

Private Health Case Study

UK private health company

Lack of integration between hospitals and varying performance standards
Integration process to create one corporate culture


  • Leading company within the Private Health sector
  • Turnover of £151M, number of employees, 3,829
  • Portfolio of 26 hospitals and screening centres


  • Lack of integration of hospitals into a single culture
  • Varying performance standards and cost bases across the hospital units
  • Loss of market share
  • Varying levels of managerial skills and competencies


  • Used the 'Investors in People' framework to integrate the hospital units into one 'corporate whole' and strengthen management skills and competencies
  • Carried out 'Investors in People' diagnostic surveys across all hospital sites
  • Identified Management Training and Development system weaknesses and skills deficiencies across the portfolio of hospitals
  • Developed internal mechanisms and procedures to;
    • Communicate the BUPA mission
    • Implement common 'Core Values' across the hospitals
    • Establish integrated Training Needs Analysis mechanisms
    • Implement effective Performance Appraisals
    • Follow-up and assess the benefits derived from Training and Development


  • Accelerated the integration process into one corporate culture and set of 'Core Values'
  • Established effective networking arrangements for specialist functions across the hospital units
  • Aided cost reduction process
  • All targeted hospital sites gained IIP accreditation
  • 'This is one of the most successful initiatives this year'